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Available only to Triple-S Salud & Triple-S Advantage members with pharmacy coverage.
SEND AND PROCESS your prescriptions electronically
ORDER YOUR MEDICINES AND OTC ITEMS1
Upload a photo of your paper prescription from your phone or ask your doctor to send an e-prescription to Alivia Home Delivery pharmacy (NCPDP 4030235) or (NPI 1396391280). If a photo of the prescription was sent, you must hand it in paper and present a valid ID to the messenger upon arrival.
Your medicines will be processed. You will receive a confirmation email and push notification from the app when your order is ready.
Once your medicine is ready, it will appear in your Cart. Choose which medicines you wish to buy, press "Order", proceed to pay, and indicate: shipping address, date and time of delivery.
Check your order and press “Process payment”.
If you must pay a copayment, finish the payment process and press “Go back to app”.
You may also order OTC items. In addition to your prescribed drugs, you can also order OTC items from the app without a prescription. From the main screen, choose ‘’My Market’’ to view the OTC items available. Members of Triple-S Advantage will be able to see their quarterly OTC benefit balance.
Easy, fast and convenient!
Virtual Drug Cabinet
Administer Dependents Orders
Talk to a Pharmacist
Delivery Notices
Once the prescription is approved, you will get a notice and the prescribed drug will appear in your Cart. At that time, you may select the medicine and pay for the order.
Enter your zip code and press “Continue“.
Enter your Contract Number and press Start.
Write the contract number in its entirety. For example:
If your contract number is:
ZUA2468101214115
Enter:
ZUA2468101214115
Enter your Last Name and Date of Birth. Select "Continue".
Enter your Email (this will be your username). Use the email address you check regularly.
Enter your Password. Make sure you meet all the requirements: You must include at least 8 characters, one upper case letter, and one number (Example: Test@123). DO NOT USE a recommended password; the password must be easy to remember since you must enter it each time you use the app.
Read and agree with the Terms of Use and Privacy Policy.
You will get a verification code by email to activate your account. In the email, select “Activate account“.
Before sending a prescription, you must fill out your app Profile.
After activating your account, return to the app and sign in for the first time!. Above the line, enter your driver's license number or, if you do not have a driver's license, enter some other official ID number. Enter your cell phone number and a second contact number. Add information about any allergies you may have. Once you are done, press “Save“.
If you wish to change your Profile, you may do so in the More (...) section.
Your account is now officially activated, and you can start enjoying the benefits of Triple-S en casa.
You have the right to ask a coverage determination from your Medicare drug plan "if you do not agree with data gave by the pharmacy". You also have the right to ask a special type of coverage determination called an "exception" if you believe:
You or your prescriber can contact your Medicare drug plan to ask for a coverage determination by calling the plan’s toll-free phone number on the back of your plan membership card, or by going to your plan’s website. You or your prescriber can request an expedited (24 hour) decision if your health could be seriously harmed by waiting up to 72 hours for a decision. Be ready to tell your Medicare drug plan:
Your Medicare drug plan will provide you with a written decision. If coverage is not approved, the plan’s notice will explain why coverage was denied and how to request an appeal if you disagree with the plan’s decision. Refer to your plan materials or call 1-800-Medicare for more information.
According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this collection is 0938-0975. The time required to complete this information collection is estimated to average 1 minute per response, including the time to review instructions, search existing data resources, and gather the data needed, and complete and review the information collection. If you have any comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to CMS, 7500 Security Boulevard, Attn: PRA Reports Clearance Officer, Baltimore, Maryland 21244-1850.
CMS does not discriminate in its programs and activities: To request this form in an accessible format (e.g., Braille, Large Print, Audio CD) contact your Medicare Drug Plan. If you need assistance contacting your plan, call: 1-800-MEDICARE.
Form CMS -10147 OMB Approval No. 0938-0975 (Expires: 02/28/2021)
Triple-S en casa es un servicio de entrega de medicamentos recetados que ofrecemos a los asegurados de planes Comerciales con cubierta de farmacia de Triple-S Salud y Triple-S Advantage. Para tu conveniencia, recibe los medicamentos directamente en tu hogar, oficina o en donde prefieras. Residentes de Vieques y Culebra deberán comunicarse al 1.888.525.4842 para coordinar la entrega. ¡Fácil y conveniente!
Descarga nuestra aplicación móvil Triple-S en casa y crea tu perfil. Necesitaras tener a la mano: el número de contrato de tu plan médico, el número de licencia de conducir, correo electrónico y número de teléfono. De tener alguna duda, te puedes comunicar al 1.888.525.4842 y nuestros representantes de servicio al cliente te ayudarán a completar el registro.
Puedes designar a alguien para que reciba los medicamentos. El mensajero no puede dejar el paquete en el buzón o la entrada de la casa. La persona que reciba la entrega debe firmar el recibo y mostrar una identificación oficial, emitida por el gobierno.
Si realiza su pedido...
Lunes a Viernes
Antes de las 5:00 pm:
eligible para entrega al próximo día laboral.
Luego de las 5:00 pm de lunes a jueves:
eligible para entrega dentro de 2 días laborables
Luego de las 5:00 pm del viernes:
eligible para entrega el lunes
Sábados
Antes de las 5:00 pm:
eligible para entrega el lunes
Luego de las 5:00 pm del sábado:
eligible para entrega el martes
Domingos
Eligible para entrega el martes
Entregamos la mayoría de los medicamentos recetados de mantenimiento, así como también la mayoría de los medicamentos refrigerados. No entregamos medicamentos especializados. Por el momento, tampoco entregamos sustancias controladas.
Debido a la Ley de Farmacias de Puerto Rico actual, no podemos transferir ninguna receta. Para usar nuestro servicio, deberá someterse una receta nueva.
In the event one of the above occurs, the patient or caregiver must call Alivia Home Delivery within (48) hours after the delivery. The pharmacy will send a messenger to get back the medicine for inspection within the next two (2) business days after the notice. Once an inspection is done and a decision is reached, they will call the patient or caregiver to let them know the decision or the proper refund.
If the return is approved, the pharmacy will revert the billing to the Health Plan and issue a full refund of the patient’s copay and deductible.
To reach Alivia Home Delivery:
By phone: 787.979.2022 or 1.888.525.4842
By email: homedelivery@Aliviahealth.com
In the event the medicines ordered were not delivered after two (2) failed attempts, the Pharmacy will work to arrange another delivery method within a period of no more than ten (10) days after the health plan billing date. If not, the Pharmacy will revert the billing to the Health Plan and issue a full refund of the copayment or deductible to the credit card the patient used for the first payment.
A refund check will be sent to the patient. This check will be issued within 5 days of the refund's approval.
If approved before 3:00 p.m. on the day of the first payment, the charge will be cancelled and returned to the card used to make the purchase the same day of the first charge.
If approved after 3:00 p.m. on the day of the first payment, a refund check will be mailed to the patient. This check will be issued within 5 days of the refund's approval.
Triple-S en casa © 2021 | Terms and Conditions
Triple-S casa is a prescription drug delivery service offered to Triple-S Advantage and Triple-S Salud members with pharmacy coverage, in partnership with Alivia Home Delivery, a duly licensed pharmacy in Puerto Rico. This service is optional. Dos does apply to Plan Vital beneficiaries. Triple-S Advantage and Triple-S Salud members are free to choose their pharmacy provider. For a complete directory of Triple-S participating pharmacies network, please visit: www.ssspr.comSiguenos En:
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