Enter your ZIP Code and select “Continue”
Localización de Nuestra Oficina principal:
Physical Address:
1441 F.D. Roosevelt Ave.
San Juan, P.R. 00936
Postal Address:
P.O. Box 363628
San Juan, P.R. 00936-3628
Triple-S en Casa
Get your OTC products and medicines wherever you need them!
Available for Triple-S Salud and Triple-S Advantage plans with pharmacy coverage.
Download our mobile application so you can:
SEND AND PROCESS your prescriptions electronically
ORDER YOUR PRESCRIPTION MEDICATIONS AND OTC PRODUCTS1
1Limited variety of OTC products. Orders of OTC products without prescription medications must meet a $25 minimum to get free delivery.
How to Use the Triple-S en Casa App
Step 1
Send us a photo of the printed prescription from the app*, or have your doctor send an electronic prescription to: Alivia Home Delivery Pharmacy (NCPDP 4030235 | NPI 1396391280). If you submit a photo of the printed prescription, you must provide the original prescription and show a valid identification to the courier delivering the order.
Step 2
When your order is ready, you'll receive a text and email notification to complete the process.
Step 3
The medication will show up in your shopping cart as soon as it is ready. Select it, click on “Order,” and make your payment if a copay applies.
Step 4
Schedule the delivery by selecting the address, date, and time of delivery.
You may also order OTC products in “My Marketplace.” You can add them to your order, or you may order them without needing to order prescription medications. Triple-S Advantage members will be able to see their quarterly OTC benefit balance.
It's easy, fast, and convenient!
Benefits of Triple-S en Casa
My Marketplace
Managing orders for a loved one
Consulting with a pharmacist
Get your medicines and OTC products wherever you want
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How to submit a prescription?
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How to register?
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How to order a medication?
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Taking care of a loved one
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Information you should have on hand in order to register
- Contract number on the health plan card
- Last name
- Date of birth
Step 1Step 2Enter your Contract Number and select “Get Started.”
Enter the full contract number, for example:
ZUA2468101214115
Enter:
ZUA2468101214115Step 3Enter your Last Name and Date of Birth. Select “Continue.”
Step 4Enter your Email (this will be your username). Use an email address that you check regularly.
Enter your Password. Make sure you meet all the requirements: it must include at least 8 characters, a capital letter, and a number (Example: Test@123). DO NOT USE a suggested password. It must be a password that is easy to remember, since you will need to enter it every time you log into the application.
Read and confirm the Terms of Use and Privacy Policy.
Step 5You will receive a verification email to activate your account. In the email message, select “Activate Account.”
Step 6Before submitting a prescription, you must complete your Profile in the app.
Step 7After activating your account, return to the application so you can log in for the first time. Enter your driver's license number (preferred); if you do not have a driver's license, use another official ID number.Enter your mobile number (preferred) and a secondary contact number. Add any information related to allergies. After you finish, select “Save.”
If you wish to update or modify your Profile, you may do so later in the “More (…)” section.
Your account is now active. You may start enjoying the benefits of Triple-S en Casa. -
Medicare's prescription drug coverage and your rights
You have the right to request a coverage determination (appeal) from your Medicare prescription drug plan if you disagree with the information provided by the pharmacy. You also have the right to request a special coverage determination, known as an “exception,” if you believe that:
- You need a medication that is not on your plan's list. The list of covered medications is called a “formulary.”
- A coverage rule (such as prior authorization or quantity limits) should not apply because of your medical condition.
- You need to take a non-preferred medication, and you want your plan to cover it at the preferred drug price.
What you need to do
You or your prescriber can ask the plan for a coverage determination by calling the toll-free number on the back of your plan card or by visiting the plan's website. You or your doctor can ask for an expedited (24 hours) determination if your health could be in danger were you to wait 72 hours for their answer. You will need to notify the plan:
- The name of the medication you couldn't obtain, and the dosage and concentration, if you know it.
- The name of the pharmacy where you tried to obtain the medication.
- The date you tried to obtain it.
- If you request an exception, your prescribing doctor must send your plan a statement explaining why you need this medication which is not listed in the formulary or which is non-preferred, or why a coverage rule should not apply to you.
Your Medicare prescription drug plan will notify its decision in writing. If they don't approve the coverage, the plan's letter will explain why and how to appeal the decision if you don't agree. For more information, see your plan's documentation or call 1-800-MEDICARE.
Statement on the Paperwork Reduction Act
Under the Paperwork Reduction Act of 1995 (PRA), individuals are not required to respond to a collection of information unless it displays a valid control number from the Office of Management and Budget (OMB). The valid OMB control number for this collection of information is 0938-0972. The time required to respond to this collection of information is approximately 1 minute per response, including time to review the instructions, search existing data sources, gather the necessary data, and complete and review the collected information. If you have questions about the accuracy of the estimated times or suggestions for improving this form, please write to: CMS, 7500 Security Boulevard, Attn: PRA Reports Clearance Officer, Baltimore, Maryland 21244-1850.
CMS does not discriminate in its programs and activities. To request this publication in an alternative format, call 1-800-MEDICARE, or email: AltFormat@cms.hhs.gov.
CMS-10147-Spanish Form OMB Number 0938-0972 (Expiration: 02/28/2021)
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What is Triple-S en Casa?
Triple-S en Casa is a prescription drug delivery service that we offer to members insured under commercial Triple-S Salud and Triple-S Advantage plans with pharmacy coverage. For your convenience, you can get your medications directly at home, at your office, or wherever you prefer. Residents of Vieques and Culebra should call 1.888.525.4842 to schedule their deliveries. It's easy and convenient!
How can I register?
Download our Triple-S en Casa mobile app and create your profile. You will need to have the following on hand: your health plan contract number, driver's license number, email address, and phone number. If you have any questions, you may call 1.888.525.4842. Our customer service representatives will help you complete the registration.
Do I need to be present to receive the delivery?
You can designate someone to receive your medications. The courier cannot leave the package in the mailbox or at your home entrance. The person receiving the delivery must sign the receipt and show an official, government-issued ID.
How long does the order take to arrive?
If you place your order...
Monday to Friday
Before 5:00 p.m.:
eligible for delivery the next business day.
After 5:00 p.m.:
Monday through Thursday: eligible for delivery within 2 business days
After 5:00 p.m., Fridays:
eligible for delivery on MondaySaturdays
Before 5:00 p.m.:
eligible for delivery on Monday
After 5:00 p.m., Saturdays:
eligible for delivery on TuesdaySundays
Eligible for delivery on Tuesday
Are all prescriptions eligible for delivery?
We deliver most maintenance prescriptions, as well as most refrigerated medications. We do not deliver specialty drugs. Currently, we do not deliver controlled substances either.
Can a prescription be transferred from another pharmacy?
Due to the current Puerto Rico Pharmacy Act, we cannot transfer prescriptions. To use our service, you will need to submit a new prescription.
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Alivia Home Delivery Pharmacy will accept the return of pharmaceutical products under the following conditions:
- The medication processed and dispensed at the Pharmacy is not correct.
- The medication packaging suffered damage during the delivery process.
If any of the above conditions occurs, the patient or person in charge must contact the Alivia Home Delivery Pharmacy within the next forty-eight (48) hours after delivery to notify the situation. The pharmacy will send a courier within the next two (2) business days after the notification to retrieve the medication. Once the inspection has been conducted and a decision is made, the pharmacy will contact the patient or person in charge to notify the decision made or the corresponding refund.
If a refund is approved, the Pharmacy will reverse bill the Health Insurance Plan and issue a full refund of the copay or deductible paid by the patient to the credit card used to make the original payment.
To contact Alivia Home Delivery:
By phone: 787.979.2022 or 1.888.525.4842
By email: homedelivery@Aliviahealth.comIf the patient or person in charge does not receive the medications ordered after two (2) failed delivery attempts, the Pharmacy will try to coordinate with the patient or person in charge to schedule an alternate delivery method within a period of time no greater than ten (10) days after the date the Health Insurance Plan is billed. Otherwise, the pharmacy will reverse bill the Health Insurance Plan and issue a full refund of the copay or deductible paid by the patient to the credit card used for the original payment.
ATH
The refund check will be sent to the patient. It will be issued within five (5) days after the refund is approved.
Visa, Mastercard, American Express
If approved before 3:00 p.m. on the day of the original charge, the charge will be canceled and returned to the card used to make the purchase. The same day of the original charge.
If approved after 3:00 p.m. on the day of the original charge, a refund check will be mailed to the patient. It will be issued within five (5) days after the refund is approved.
Triple-S en casa © 2023 | Terms and Conditions
Triple-S en Casa is a medication delivery service offered to members insured under Triple-S Advantage and Triple-S Salud plans with pharmacy coverage, in partnership with Alivia Home Delivery, a pharmacy duly licensed to operate in Puerto Rico. This service is optional. It does not apply to Plan Vital beneficiaries. Triple-S Advantage and Triple-S Salud members are free to choose their pharmacy provider. For a complete directory of participating pharmacies in the Triple-S network, please access: www.ssspr.comTriple-S Salud, Inc y Triple-S Advantage, Inc. son concesionarios independientes de BlueCross Blue Shield Association.
Triple-S Salud, Inc. y Triple-S Advantage, Inc. cumplen con las leyes federales aplicables de derechos civiles y no discriminan a base de raza, color, origen de nacionalidad, edad, discapacidad o sexo. Triple-S Salud, Inc. and Triple-S Advantage, Inc. complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Triple-S Salud, Inc. and Triple-S Advantage Inc., 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年齡、殘障或性別而歧視任何人 ATTENTION: If you speak English, language assistance services, free of charge, are available to you. For Triple-S Salud Inc., call 787-774-6060, (TTY/TDD), 787-792-1370 or 1-866-215-1919. Free of charge 1-800-981-3241. If you are a federal employee or retiree call 787-774-6081, Toll Free 1-800-716-6081; (TTY / TDD) 787-792-1370; Toll-Free 1-866-215-1999. And for Triple-S Advantage Inc., call 1-888-620-1919 (TTY: 1-866-620-2520. ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Para Triple-S Salud Inc., llame al 787-774-6060, Libre de costo 1-800-981-3241. (TTY/TDD) al 787-792-1370 o 1-866-215-1919. Si es empleado o retirado federal llame al 787 774 6081, libre de costo 1 800 716-6081; (TTY / TDD) 787 792 1370; libre de costo 1 866 215 1999. Para Triple-S Advantage Inc., llame al: 1-888-620-1919 (TTY: 1-866-620-2520). 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-888-620-1919 (TTY: 1-866-620-2520).
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Easy payment with Mi Triple-S APP
As of October 31, 2023, the functionality of issuing payments through ssspr.com will not be available. Download Mi Triple-S App! You also have the option to make ACH payments.