Effective on February 1, 2019, all Explanations of Payment ("EOP")
will be available Here
If you have not yet completed the enrollment form for the direct payment or ACH you must immediately send us the necessary bank information to proceed with your registration to our new payment methodology.
You may send the completed enrollment form by:
Mail: Professionals Relations
PO Box 363628 | San Juan PR 00936
Fax: (787) 749-4190
Personally, at one of our Service Centers
The information provided on the form will be used to register the payment of your claims for all lines of business in which you provide services as a contracted Triple-S provider. It is important to note that in the event that a provider proceeds with paper transactions, Triple-S reserves the right to apply an administrative fee of up to $15.00 or other measures, as permitted by law or applicable regulation.
Call us at:
Triple-S Salud Provider Call Center at 1-877-357-9777, toll free,
Monday through Friday from 7:30 a.m. to 8:00 p.m. and Saturdays from 8:00 a.m. to 12:00 p.m.
Plan Vital Providers 1-844-263-6063
Monday through Sunday from 7:00 a.m. to 7:00 p.m.
Triple-S Advantage Provider Call Center at 1-855-886-7474
Monday through Friday from 8:00 A.M to 5:00 p.m. and Saturdays from 8:00 a.m. to 2:00 p.m.