Debido a la situación del país y la orden ejecutiva del Gobierno de PR, el horario del Centro de Llamadas será:
| Línea de Negocio | Asegurado/Beneficiario/Afiliado | Proveedor |
| Comercial | Lunes a Viernes 7:30 a.m. – 8:00 p.m. Sábado 9 a.m. – 6:00 p.m. Domingo 11:00 a.m – 5:00 p.m |
Lunes a Viernes 7:30 a.m. – 8:00 p.m. Sábado 8 a.m. – 12 p.m. Domingo Cerrado |
| Medicare Advantage | Lunes a domingo 8 a.m. – 8:00 p.m. | Lunes a viernes de 8:00 a.m. – 5:00 p.m. Sábado 8 a.m. – 2 p.m. Domingo Cerrado |
| Vital | Lunes a domingo 7:00 a.m. – 7:00 p.m. | Lunes a domingo 7:00 a.m. – 7:00 p.m. |
Centros de Servicio:
| Línea de Negocio | Centro de Servicio | Asegurado/Beneficiario/Afiliado |
| Comercial | Plaza Carolina Plaza las Américas Oficina Central Roosevelt Ponce Mayagüez Arecibo Caguas |
Lunes – Sábado 9:00am – 6:00pm, Domingo 11:00am – 5:00pm Lunes – Sábado 9:00am – 6:00pm, Domingo cerrado. Lunes – Viernes 8:00am – 5:00pm Lunes – Viernes 8:00am – 5:00pm Lunes – Viernes 8:00am – 5:00pm Lunes – Viernes 8:00am – 5:00pm Lunes – Viernes 8:00am – 5:00pm |
| Medicare Advantage | Aguadilla Arecibo Bayamón Caguas Fajardo Manatí Mayagüez Hatillo |
Lunes – viernes 8:00am – 5:00pm Lunes – viernes 8:00am – 5:00pm Lunes – viernes 8:00am – 5:00pm Lunes – viernes 8:00am – 5:00pm Lunes – viernes 8:00am – 5:00pm Lunes – viernes 8:00am – 5:00pm Lunes – viernes 8:00am – 5:00pm Lunes – viernes 8:00am – 5:00pm |
