Due to the current situation and the Executive Order of the Government of Puerto Rico the service hours of the Call Centers will be:
| Line of Business | Members | Providers |
| Commercial | Monday through Friday From 7:30 a.m. until 8:00 p.m. Saturday from 9 a.m. until 6:00 p.m. Sunday 11:00 a.m. until 5:00 p.m. |
Monday through Friday From 7:30 a.m. until 8:00 p.m. Saturday from 8 a.m. until 12 p.m. Sunday closed |
| Medicare Advantage | Monday through Sunday From 8 a.m. until 8:00 p.m. |
Monday through Friday From 8:00 a.m. until 5:00 p.m. Saturday from 8 a.m. until 2 p.m. Sunday closed |
| Vital | Monday through Sunday From 7:00 a.m. until 7:00 p.m. |
Monday through Sunday 7:00 a.m. – 7:00 p.m. |
Service Centers:
| Line of Business | Service Centers | Members |
| Commercial | Plaza Carolina Plaza las Américas Central Office Roosevelt Ponce Mayagüez Arecibo Caguas |
Monday – Saturday 9:00am – 6:00pm, Sunday 11:00am – 5:00pm Monday – Saturday 9:00am – 6:00pm, Sunday closed. Monday – Friday 8:00am – 5:00pm Monday – Friday 8:00am – 5:00pm Monday – Friday 8:00am – 5:00pm Monday – Friday 8:00am – 5:00pm Monday – Friday 8:00am – 5:00pm |
| Medicare Advantage | Aguadilla Arecibo Bayamón Caguas Fajardo Manatí Mayagüez Hatillo |
Monday – Friday 8:00am – 5:00pm Monday – Friday 8:00am – 5:00pm Monday – Friday 8:00am – 5:00pm Monday – Friday 8:00am – 5:00pm Monday – Friday 8:00am – 5:00pm Monday – Friday 8:00am – 5:00pm Monday – Friday 8:00am – 5:00pm Monday – Friday 8:00am – 5:00pm |
