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15. How do I request a card duplicate?

You may request a duplicate via:

  • Our website – click here to send a request and start using our available online services.
  • The Contact Us section in our website.
  • The Your Card is Always with You feature in our mobile app lets you store an image of your member ID card so you can instantly email it to your physician.
  • Our Telexpreso system; or you may contact our Call Center, available Monday thru Friday, from 7:30 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM. You just need to call 787-774-6060 or 1-800-981-3241 (toll free).

787-277-6653 787-474-6326