1 How does my plan work?

Your plan pays 100% of preventive services1 that will help you stay healthy. Plus it will share part of the costs you have as a member when getting health care services.


Learn these terms to better understand your coverage, plus everything that has to do with paying for the medical services received.

These are your coverage key features:

Pharmacy Network

You should always visit pharmacies in this network to make sure your plan covers your pharmacy benefits.

DOWNLOAD THE PROVIDERS DIRECTORY

We Offer You More Benefits

Your Pharmacy Coverage also gives access to these programs:

  • $0 copay2 for medications classified as preventive in the drug formulary and recommended by the US Preventive Services Task Force (USPSTF).
  • Triple-S en casa: prescription and OTC3 medications delivered directly to your home, office, or location of choice. There is no delivery charge.
  • Mail-order pharmacy: 90-day supplies for certain maintenance drugs at participating network pharmacies or by mail.
  • OTC drugs4 at $0 copay to treat certain conditions, with a doctor's prescription.
  • Specialty Prescription Drug Management Program through program pharmacies.

Drug Formulary

This formulary has the available selection of generic and brand-name drugs. Share it with your doctor before they issue any prescriptions to avoid extra costs.

DOWNLOAD THE DRUG FORMULARY

Generic Drugs

Generic drugs are the first treatment option, except when there are no substitutes in the market for the brand-name medications in your drug formulary.

Step Therapy5

For some conditions, we ask that you use one medication before trying another for your treatment. For example:

  • You need to use an Over-the-Counter (OTC) or non-prescription drug first to treat ulcers and reflux, or nasal and eye allergies.
  • You need to use generic drugs first to treat conditions such as: cholesterol, asthma, attention deficit and hyperactivity disorder (ADHD), diabetes, osteoporosis, and nasal allergies, among others.

Check your drug formulary for more information about the Step-Therapy medications that apply in your coverage.

There are many reasons to smile! Our plans have 100% dental coverage for diagnostic and preventive services, including:


  • Initial comprehensive exam
  • Regular routine exams
  • Radiographs
  • Dental cleaning (prophylaxis)
  • Application (topical) of fluoride varnish, depending on the age and condition of the insured person

Extend your dental coverage!

For only $6.79
a month per member, you get more benefits to take care of your smile. Just ask for the Optional Dental Coverage in any of our individual plans.

This optional extended coverage offers you:

  • Diagnostic services
  • Preventive services
  • Restorative services
  • Oral surgery
  • Fixed and removable prostheses and crowns
  • Endodontic treatment
  • ...and more!

Call us and get your Extended Dental Coverage.

Telexpreso

(787) 774-6060
1-800-981-3241

These services need prior approval from the plan.

We want to offer you what you need to be healthy. If you need one of these, please call us so we can help.

Your doctor must ask for the pre-authorization by fax to these numbers:


Clinical Pre-Authorizations:

(787) 625-8650

Pre-authorizations for medical equipment, services in the US and home health care:

(787) 774-4824
  • General anesthesia and hospitalization for covered dental procedures on minors and physically or mentally disabled people who need them.
  • Insulin pump and supplies for insured people diagnosed with Type 1 Diabetes Mellitus.
  • Bariatric and post-bariatric surgery (torso and abdomen)
  • Reconstructive surgeries and procedures that could be performed on an outpatient basis but for medical reasons need to be given at another level (change in level of care).
  • Skilled nursing facility.
  • Immunoprophylaxis for respiratory syncytial virus (Synagis).
  • Lithotripsy.
  • PET CT Scan or PET Scan.
  • Genetic tests.
  • Other services as described in your policy.
  • Durable medical equipment.
  • Home health care services.
  • Services in the United States. It is only covered when they are not available in Puerto Rico. Emergency Services do not require prior authorization.

To learn more, always check your benefit policy.

Remember! Emergency benefits don't need prior approval from the plan.

Life Insurance

For only $1.75

We don't know what may happen tomorrow. If you die, your chosen beneficiary will get a $10,000 benefit to cover funeral costs, pay certain debts, medical expenses for long term health issues, and others.

This life insurance can be purchased only by the main insured.

Life Insurance Benefits

  • Issue is guaranteed, it does not need doctor’s tests or proof
  • You choose the person who will receive the $10,000 benefit. If you want to change your beneficiaries, you may do so by calling us.
  • You may choose a relative, friend, or any person you wish to make a beneficiary.

Call us and get a Life Insurance.

Telexpreso

(787) 774-6060 1-800-981-3241

Important
Documents

Do you want to learn more about your health plan documents?

Download the summary of benefits for your plan, the covered drug formulary, and the Triple-S Salud provider directory

Great Benefits within Your Reach 24/7

mitriples.com lets you view past doctor and emergency room visits,

hospital stays, medications, and current conditions for you and your underage dependents, as well as how to access educational programs.

Register today!

To sign up, you need to be the primary policyholder. You will also need to have the plan ID card with you to give some information that will be asked of you.

Enjoy a variety of benefits:

  • Your digital medical plan card always at hand, and a certificate of coverage ready to be sent to your healthcare provider.
  • See the status of pre-authorizations, list of medications, laboratory results, and receive clinical alerts.
  • Communicate with a registered nurse through chat.

Available for Android* and iPhone.

Watch Benefits Video

Download it now!

iOS Android

All Triple-S Salud members can download the app. Only the plan's primary policyholder can log in to find the health plan cards and coverage information.

2 How do I get my health benefits?

Your health plan features benefits and innovative solutions to take care of your health. This is one of the many advantages of joining Triple-S.

Learn more!

Provider Network

Check our provider directory and find the health care provider you need.

ACCESS THE DIRECTORY

You can also see the directory through our Triple-S Salud mobile app.

Download it

iOS Android

Before calling a provider, make sure they belong to our network and that your visit is covered under your plan.

If you have questions about a specific provider, call us.

Telexpreso

(787) 774-6060   1-800-981-3241

Salus

A clinic network designed to make it simpler to take care of your health.

Primary health care services with more than 40 specialists, all under a single electronic health record for added ease.

We offer health care services:

  • For adults and children
  • Primary health care and specialists
  • Laboratory and imaging center

Come visit us in:

TeleConsulta MD

Find a doctor at just a click away, no matter where you are.

Make health care consultations using your mobile phone or computer.

Save time and skip the long waiting times at the Emergency Room:

  • Choose your preferred doctor:
    • Primary Physician
    • Specialist
      • Nephrologist
      • Pulmonologist
      • Cardiologist
      • Endocrinologist
      • Gynecologist
    • Psychologist
  • Get your medical tests right away or choose a time for your appointment.
  • Share test results and pictures with the doctor.
  • Get medical orders for laboratory and preventive tests.
  • The doctor sends your prescription to the pharmacy electronically.

Download it:

iOS Android

Emergency Services

Your plan travels with you, for your ease.

Triple-S Salud is part of BlueCross BlueShield Association. This is why your plan covers emergency services in Puerto Rico and the US, based on your type of coverage.

What should you do?

  • Visit the emergency room and show them your member card.

To search for providers in the US:

ACCESS THE DIRECTORY   1-800-810-2583

TeleConsulta

Health care guidance hotline, available 24/7, 365 days a year.

Free service provided by highly skilled nursing professionals with over 5 years of experience. They also have the support of the most advanced technology. If you feel ill, are injured, or need some health care advice, they will offer you assistance to settle whether you should:

  • Make a medical appointment.
  • Visit an emergency room.
  • Follow their instructions to help calm your symptoms, safe and sound, in the comfort of your home.

TeleConsulta

1-800-255-4375

Triple-S en Casa

Triple-S en casa

Get medications and OTC anywhere you want with no delivery fee.

  • Send prescriptions digitally
  • Get alerts when you need to refill your medications
  • Easy payment with credit card or ATH Móvil
  • Consult with a pharmacist





Check our provider directory and find the health care provider you need.

ACCESS THE DIRECTORY

You can also see the directory through our Triple-S Salud mobile app.

Download it

iOS Android

Before calling a provider, make sure they belong to our network and that your visit is covered under your plan.

If you have questions about a specific provider, call us.

Telexpreso

(787) 774-6060   1-800-981-3241

A clinic network designed to make it simpler to take care of your health.

Primary health care services with more than 40 specialists, all under a single electronic health record for added ease.

We offer health care services:

  • For adults and children
  • Primary health care and specialists
  • Laboratory and imaging center

Come visit us in:

Find a doctor at just a click away, no matter where you are.

Make health care consultations using your mobile phone or computer.

Save time and skip the long waiting times at the Emergency Room:

  • Choose your preferred doctor:
    • Primary Physician
    • Specialist
      • Nephrologist
      • Pulmonologist
      • Cardiologist
      • Endocrinologist
      • Gynecologist
    • Psychologist
  • Get your medical tests right away or choose a time for your appointment.
  • Share test results and pictures with the doctor.
  • Get medical orders for laboratory and preventive tests.
  • The doctor sends your prescription to the pharmacy electronically.

Download it:

iOS Android

Your plan travels with you, for your ease.

Triple-S Salud is part of BlueCross BlueShield Association. This is why your plan covers emergency services in Puerto Rico and the US, based on your type of coverage.

What should you do?

  • Visit the emergency room and show them your member card.

To search for providers in the US:

ACCESS THE DIRECTORY   1-800-810-2583

Health care guidance hotline, available 24/7, 365 days a year.

Free service provided by highly skilled nursing professionals with over 5 years of experience. They also have the support of the most advanced technology. If you feel ill, are injured, or need some health care advice, they will offer you assistance to settle whether you should:

  • Make a medical appointment.
  • Visit an emergency room.
  • Follow their instructions to help calm your symptoms, safe and sound, in the comfort of your home.

TeleConsulta

1-800-255-4375

Triple-S en casa

Get medications and OTC anywhere you want with no delivery fee.

  • Send prescriptions digitally
  • Get alerts when you need to refill your medications
  • Easy payment with credit card or ATH Móvil
  • Consult with a pharmacist

3 How do I contact Triple-S?

We're here to take care of your health. Call us for anything you need.

Telexpreso

Request ID cards, reimbursements, preauthorizations, and more, with just one phone call.

(787) 774-6060 1-800-981-3241

Salus

Set up your appointment at any of our Salus clinic network locations.

MAKE AN APPOINTMENT ONLINE (787) 789-1996

Customer service offices

See our office addresses and business hours.

ACCESS THE OFFICE MAP

4 Next steps

We recommend you follow the suggestions detailed below so you can enjoy your plan benefits to the max. That way, you will be up to date with your health and your plan account.