Like hotels and some restaurants, Medicare Advantage plans measure their quality using a star system. A higher number of stars is associated with better services!

That’s why each year the Centers for Medicare & Medicaid Services (CMS) sends a group of members a survey to assess the quality of services and the experience they have with their plan and the providers they visit. Members receive the survey by mail and email, and CMS also  makes calls during the month of May to members who have not answered them.

If you were selected to participate this year, we invite you to share your opinion about your doctor and how together we care for you. It takes a short time to complete it, and you receive it in the language of your choice, either Spanish or English. You don’t need to have any personal information on hand to answer it, you just need to remember your experiences with the services offered by Triple-S Advantage and our providers. And most importantly, we want to contribute to continuing to improve the services and programs we offer. We want to hear from you.

Last year we received 4.5 Stars*, which is an excellent score, because every day we work with our providers and members to provide you with the services and care you deserve. This reflects our ongoing effort to achieve better health for you.

The survey will ask you about: therapies, access to appointments, taking care of your conditions, your pharmacy experience, and also:

  • How Our Members Evaluate Health Plan and Health Care Services.
  • How well preventive care and condition management is adhered to.
  • How good the plan is at helping members with their prescriptions.

Your feedback is very valuable to us. By filling out this survey, you help us better understand your needs and how we can improve our services for you. This means we can make changes that directly benefit you, such as providing you with more options and services that are more tailored to your needs. You have until June 1 to complete it!

*4.5 out of 5 stars apply to the 2024 HMO contract. Each year, Medicare evaluates plans based on a 5-Star rating system. The Star Rating is calculated each year and may change from one year to the next.