Where do you deliver to?
Our messengers do deliveries to all municipalities in Puerto Rico, except for Vieques and Culebra (we are on expanding our delivery area). We do not deliver to PO Box mailboxes.
Special rules during COVID-19 Emergency
Vieques and Culebra: During the emergency, our members living in the island municipalities can call 1-888-525-4842 toll free to get the service.
When do you make deliveries?
We make our deliveries from Monday to Saturday, in three daily time slots (8:00 a.m. – 12:00 p.m., 12:00 p.m. – 5:00 p.m., and 5:00 p.m. – 8:00 p.m.).
Is there a delivery fee?
No. You only need to pay for your medicines. If two failed attempts are made, we reserve the right to charge a reshipment fee.
Does a person need to be there to get the delivery?
Yes. You may ask a family member, friend, doorman, or co-worker to get your medicines. The messenger may not leave the package in a mailbox or on your doorstep.
Do you deliver refrigerated medicines?
Yes. We deliver refrigerated medicines during the same daily time slots. When setting up delivery for refrigerated medicines, please choose a time and place where you can store the medicines in a refrigerated space. For more questions, you may call our pharmacy toll-free at 1-888-525-4842.
Is it needed to sign or give a form of ID upon getting my delivery?
Yes. The person getting your delivery must sign the receipt and show a valid ID. If these rules are not met, we won't be able to deliver your medicines.
Is it needed to provide the first prescription upon delivery?
Yes. If the prescription was uploaded through our Triple-S en casa mobile app, instead of an e-prescription sent by your doctor, it must be handed in the first time you order the medicine. In the case of e-prescriptions, the messenger won't need a first prescription. If these are not met, we won't be able to deliver your medicines.
What will happen if no one is available to get my medicines?
We know life is hard to predict. We will make two delivery attempts. If the first delivery is unsuccessful, the messenger will try again at the same time next business day. You may get a call from our distribution partner to set up the delivery.
After two failed delivery attempts, the messenger will return your order to the Alivia Home Delivery pharmacy. In these cases, please call our pharmacy to plan the receipt of your medicines. Additional reshipment charges may apply.
Refunds will be made according to the terms in the Reimbursement Policy.
What if there is a problem with my medicines?
If your order doesn't arrive as expected, you may call our Alivia Home Delivery pharmacy.
Do you deliver on holidays?
Our Alivia Home Delivery pharmacy and messengers have certain holidays throughout the year, so they may not be available to process orders and make deliveries on those dates. If you cannot wait to get your medicines, use any of the participating Triple-S Salud and Triple-S Advantage pharmacies.
Observed holidays: Three Kings' Day, Good Friday, Independence Day, Labor Day, Thanksgiving, and Christmas.