In times of crisis and uncertainty, such as those we are living with the coronavirus, we must stay informed of changes in medical care and new forms of fraud that may arise.

The following are situations that we may face:

Pay for new vaccines that fight the coronavirus

The federal government has paid for the cost of the vaccines, so you do not have to pay any money for vaccines during this public emergency. Also, no one can ask you to pay deductible or coinsurance.

Waiting lists or quick access

You do not have to pay to be put on a waiting list to get the vaccine or to get quick access to the vaccine.


No person from the Government of Puerto Rico or any federal agency will contact you by phone to make an offer of any kind. In addition, no one from a vaccine distribution center or a payer such as a health insurance plan will contact you to request information about your social security number, your credit card or your bank account, in order to include you on a list so you can be vaccinated.

Protect yourself

Beware of vendors offering products, treatments, or medicines to prevent the virus. Always check with your healthcare provider before paying for or receiving any COVID-19 related treatment.

Scammers collect personal information from policyholders through free trials. They may be able to use this information to bill false or unnecessary tests not related to the coronavirus.

If you get a call, text message, email, or someone knocks on your door claiming you can get quick access to the vaccine, STOP, it may be a scam scheme.

Make good use of your health plan, using it in the wrong way affects us all!

If you know of any suspicious fraud or abuse scheme, you can refer it to the confidential line (787) 277-6633 or